Reject Order (NACK)

Negative acknowledge the order (reject the order).

Path

post

/v1/order/:order_id/fs/:fs_id/nack

Request Parameters

Parameter	Type	Required	Location	Description
order_id	Integer	Required	path	Order id
fs_id	Integer	Required	path	Fulfillment service id
reason_code	Integer	Required	body	Reason code of the order rejection. Check Order Reject Reason in Notes
reason	String	Required	body	Reason of the order rejection
shop_close_end_date	String	Optional	body	Mandatory if reason_code is 4 i.e. shop closed. The date String layout is DD/MM/YYYY e.g. 17/05/2017
shop_close_note	String	Optional	body	Mandatory if reason_code is 4 i.e. shop closed

Example Request

curl -X POST \
    'https://fs.tokopedia.net/v1/order/12490706/fs/13004/nack' \
    -H 'Authorization: Bearer OoHgyxcgQ5a1uCbmbbXjjA' \
    -H 'Content-Type: application/json' \
    -d '{
            "reason_code": 1,
            "reason": "out of stock",
            "shop_close_end_date": "17/05/2017",
            "shop_close_note": "Maaf Pak, shop saya tutup untuk liburan"
        }'

Response Parameters

Success Response Examples

{
    "header": {
        "process_time": 0.18334048,
        "messages": "Your request has been processed successfully"
    },
    "data": "success",
}

Error Response Examples

{
    "header": {
        "process_time": 0.12873117,
        "messages": "We could not process your request due to malformed request, please check again",
        "reason": "Error When Request Reject Order To Ext Service",
        "error_code": "ORD_USC_014"
    },
    "data": null
}

Error Codes

Notes

These are the available order reject reason (possible reasons)

Code	Description
empty / 0	Only for reject shipping case - reason required with max length 512 characters
1	Product(s) out of stock
2	Product variant unavailable
3	Wrong price or weight
4	Shop closed. close_end and closed_note required
5	Others
7	Courier problem - reason required with max length 490 characters
8	Buyer’s request - reason required with max length 490 characters