Frequently Asked Questions
| No | Question | Answers |
|---|---|---|
| 1 | Can we download transaction reports on a real time basis? | There’s partner dashboard once register tokopedia partner account |
| 2 | How many requests per minute can be called? | B2B Digital don’t rate limit the RPS, please only do necessary API call |
| 3 | What is the authentication method for the API ? | Oauth and Digital Signature |
| 4 | For technical oncall support, Is there a group ? | B2B Digital support on whatsapp for day to day operations and during integration. And B2B Digital have ticketing tools for operations once go-live |
| 5 | Is there any maintenance time? | Maintenance is currently on demand, B2B Digital doesn't have a fixed maintenance schedule. B2B Digital hasn't done maintenance that requires downtime during the last 1 year. Maintenance usually occurs on biller’s system. |
| 6 | For the integration options is it link based or is it hosted? | Integration is done via REST API. B2B Digital require network authentication (IP whitelisting) and Oauth 2.0 |
| 7 | Is there any UAT for integration? | There are 2 Env, Playground and Production. Each of env need to do UAT |
| 8 | For the security & risk what is the encryption method that is being used? | B2B Digital using RSA encryption. It’s required only for the checkout endpoint. Other endpoints required Oauth 2.0 |
| 9 | Is there any PCI DSS Certification? | There’s no PCI DSS certification as there’s no PCI DSS use case |
| 10 | What are the options to receive the transaction and settlement report and at what frequency? | D+1 through email. Partner able to choose multiple recipients and the specific time |
| 11 | Backup servers or plans to mitigate crisis situations? | B2B Digital servers have an auto scaler on standby and have dedicated on call schedule. |
| 12 | How long is the access_token valid? | Access_token is depend on log response. Suggested to generate new access_token 10 minutes before expired time, while the old token will remain active and will be expired based on the time stated |
| 13 | How is Tokopedia’s recommendations for getting Order Detail after posting an Order? | If you use the Order Callback feature and do not receive any requests for at least 1 minute, it is advisable to trigger a Check Status. However, if you exclusively rely on the Check Status method, we recommend performing a Check Status after successfully posting an Order, waiting for at least 3 seconds. You can periodically check the status exponentially until obtaining the final status (success/failed). If the status remains Pending and exceeds the SLA, you have the option to initiate a manual escalation to our Ops team for further investigation. WE DO NOT RECOMMEND marking transactions as 'Failed' if they are still in a 'Pending' status Additionally, please note that we are not liable for any incidents related to such transactions. |