Response Codes

Category	Code	Message	Description	Expected Behavior
				Payment	Check Status
Transactional	00	Success	Transaction is success	Success	Success
	01	On process	The transaction is still in progress, need to do check status	Pending	Pending
	02	Failed	Transaction is failed	Failed and Retry	Failed and Retry
Transactional problem	10	Bill already paid	Bill already paid by the user, no new bill generated yet	Failed and Refund	Failed and Refund
	11	Bill not available	No bill found for the given client identifier number	Failed and Refund	Failed and Refund
	12	Transaction not found	No transaction was found for given Tokopedia ref_id	Failed and Retry	Failed and Retry
	13	Duplicate transaction	Found duplicate transaction with same Tokopedia ref_id	Failed and Retry	Failed and Retry
User Related	20	Unregistered number	Invalid client identifier number	Failed and Refund	Failed and Refund
	21	Number blocked	The number is blocked or blacklisted	Failed and Refund	Failed and Refund
	22	Online payment blocked	Cannot do payment on the online channel, need to do offline payment method on the biller	Failed and Refund	Failed and Refund
	23	Limit exceeded	User had exceeded top-up or payment limit	Failed and Refund	Failed and Refund
Credential related	30	Invalid token	Wrong or expired token sent	Failed and Refund	Pending
	31	Invalid credential	Wrong credential sent	Failed and Refund	Pending
	32	Invalid signature	Cannot validate payload with given signature	Failed and Refund	Pending
	33	Decryption failed	Failed to do decryption with given key	Failed and Refund	Pending
Request related	40	Timeout	Timeout from partner’s side	Pending	Pending
	41	Biller timeout	Timeout from biller’s side	Pending	Pending
	42	Invalid parameter	Missing required parameter	Failed and Retry	Pending
	43	Insufficient balance	Balance is not enough to do a transaction	Failed and Retry	Failed and Retry
	44	Invalid transaction amount	Wrong amount sent or does not match with user existing bill	Failed and Refund	Failed and Refund
Product related	50	Product out of stock	Product is out of stock	Failed and Retry	Failed and Retry
	51	Product closed	Product is closed	Failed and Retry	Failed and Retry
	52	Invalid product	Wrong product code sent	Failed and Retry	Failed and Retry
Server related	60	Access is not allowed	Tokopedia’s IP is blocked or no API access is allowed	Failed and Retry	Pending
	61	Server maintenance	Partner’s server ongoing maintenance	Failed and Retry	Pending
	62	Server error	Internal error on Partner’s server	Failed and Retry	Pending
	63	Biller maintenance	Biller’s server ongoing maintenance	Failed and Retry	Pending
	64	Biller error	Internal error on Biller’s server	Failed and Retry	Pending
Void Refund	14	Ineligible Product	Product is not eligible to given user or client number	Failed and Refund	Pending
	15	Already Redeemed	Tried to void already active or redeemed transaction	Pending	Pending

Get token, Health check, get balance and Inquiry will only treat “00” Response Code as success and the rest as failed.

Retry behaviour can also cause Tokopedia to attempt to do transactions to our other Partners if available